How to collect orders automatically from Instagram DMs

The moment a customer says they want to order, the clock starts. Ask for details too slowly and enthusiasm cools; ask in a messy thread and you ship to the wrong address.

NibaChat Agent detects order intent and switches to collection mode: full name, street and number, city, postal code, phone, and what they are ordering. Politely, one message, in your language.

The completed order is saved to your dashboard and appended to your own Google Sheet — the same sheet your packing table already uses. If the sheet is unreachable, the order is safely stored in the app and flagged for retry.

For order-status questions, the agent answers honestly: “We will check and let you know soon” — and pings a human, instead of inventing tracking numbers.